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Frequently Asked Questions

 
Frequently Asked Questions
 
 

Are all articles on your website in stock ?

Yes, we take special care to make sure that all the articles that are listed on our website are in stock unless otherwise noted. You can subscribe on each product page to be automatically notified when an item that is temporary out of stock arrives again in our central warehouse.

If I can not find an article on your website can I order it anyway ?

No, if an article is not on our website it means that it has not (yet) met our strong standards and that therefore we didn't add the article to our assortment.

What if my order gets lost or damaged during the transportation ?

All orders get shipped by the special high quality courier service of D.P.D. and are automatically insured by us at no extra cost to our customers. If a product gets lost or damaged please inform us and you will not be billed.

Are you a website only business or do you also have a regular shop we can visit ?

You are always welcome to visit our shop during opening hours at the following address:

Canadien Sport
Heidebloemstraat 31
2440 Geel
Belgium

Do you give a warranty ?

Yes, all of our articles are covered by the official and limited manufacturer warranties against manufacturing defects for a time period as mentioned in the table below. Warranty is not valid for damage that occurred because of external damage or abnormal use. If a product is covered by this warranty, the manufacturer/distributor/retailer shall repair at his discretion using new or refurbished components, or if a repair is not possible - issue a replacement ! The warranty does not cover parts that are subject to normal wear and tear like palms of hockey gloves and excludes shafts, blades and sticks. (*)
 
Please consult the table below for your specific period of warranty. (**)

  Skate Boots
(Ice & Inline)
Holders & Chassis Helmets Shin,
Shoulder,
Elbow Pads
Ice Pants
Girdles
Inline Pants Gloves Face Cages
Visors
Jocks
& Under-
garments
Bags
Bauer 90 / 365 90 90 / 90 90 30 90
CCM 90 / 90 90 90 90 90 / / 90
Easton 90 / 365 90 90 / 90 / / 90
Mission 90 / 365 / 90 / 90 / / 90
Tour 90 / 365 / 90 / 90 / / 90
Oakley / / / / / / / 90 / /
Reebok 90 / 90 90 90 90 90 90 / 90

(*) A hockey stick/shaft/blade is a product that is created with advanced technology and of a brittle material to make you a better hockey player. Due to the nature of the sport these items are prone to external abuse and will brake sooner or later depending on the damage that is inflicted.
 
(**) All values in this table refer to the number of days; e.g. a value of 90 equals a period of 90 days of warranty. An empty value or if the product category is not mentioned, means no warranty is applicable for this item/category in accordance to our general warranty conditions.

 
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www.canadiensport.com - Heidebloemstraat 31 - 2440 Geel - Belgium - 0032/(0)14/580.292
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